The table below shows our performance in various Housing Management functions to 31 March 2015.
As can be seen, we equalled or exceeded our agreed targets for the year. We always try to find ways to continually improve and ensure that the services we offer provide maximum benefit as well as value for money to our tenants and customers alike.
|Indicator||Performance to 31st March 2015||Year End Target||Previous Years' Performance||What this means for you!|
Maximum rent loss on vacant properties
0.9% of annual rental income
|0.39% of annual rental income||We can keep rent increases as low as possible.|
Current Tenant Rent Arrears (as % of the total annual rent receivable)
We offer support/advice to help tenants remain in their homes.
Keeps our costs low and therefore rent increases as low as possible.
Number of calendar days to let a property
13.7 calendar days
15 calendar days
15.2 calendar days
We can keep rent increases low.
Properties become available quickly which benefits the area.
No problems with empty properties eg vandalism.
Processing of housing application forms
6.9 calendar days
15 calendar days
6.3 calendar days
Your transfer housing application form will be dealt with quickly.
Applicants are aware of their prospects for housing.
Investigating neighbour complaints by category:
A no complaints received
B 100% (10) within timescale
C 100% (37) within timescale
Overall 100% investigated within timescale, 96% resolved/concluded within timescale.
A - 1 working day
B - 10 working days
C - 15 working days
A - none received
B - 100% (16) within timescale
C - 100% (51) within timescale
We manage your area in a sensitive manner.
Better place to live if ASB issues dealt with promptly.
Happier within your community.
Getting on with your neighbours.