Ethical Standards

• "We aim to implement a code of ethical practice, which meets the expectations of our customers, our funders and other stakeholders".
   
• Our work will be carried out in a sensitive manner, taking the needs of all stakeholders into account.
   
• We will treat our staff, our customers and our associates with courtesy and respect, maintaining confidentiality where appropriate. 
   
• We will encourage diversity.  We will not discriminate on any such basis as race, age, religion, sex or disability.
   
• We will vigorously defend the good name of the Association when necessary and will not tolerate or condone abusive, threatening or anti-social behaviour of any kind towards our committee members, our employees, our associates or our customers and will ensure that even seemingly minor complaints are investigated and acted upon.
   
• We will encourage diversity.  We will not discriminate on any such basis as race, age, religion, sex or disability.
   
• We will ensure that equal access to all of our services is enjoyed by everyone. 
   
• We will invest in our people, encouraging development on both professional and personal levels, in line with the "Investors in People" standard.
   
• Members of staff will make an annual donation towards the relief of homelessness, by means of an annual donation, through "Homeless International", to the "Hours Pay Campaign".
   
• We are committed to following environmental best practice in all of our activities and the provision of all services and to this end, adopted our own sustainability policy in March 2004.
   
• In all developments, where practicable, we will adopt the design requirements of the “Secured by Design” accreditation from Strathclyde Police.
   
• We aim to procure goods and services from those who share similar values. 
   
• We will encourage the development of the social economy in Clydebank.  Specifically, we will provide affordable, quality accommodation for such, third sector businesses, which aim to deliver services in the town.
   
• We will ensure that the community we serve is at the heart of decision making and has the opportunity to contribute to all aspects of service planning and delivery in a rational, constructive and co-operative way.