Paying your rent

Your rent is due on the 28th of each month in advance.
 
You can pay your rent:

• by direct debit out of your bank or building society account
• by payment over the counter at any Post Office using your swipe card
• by payment at any Paypoint outlet using your swipe card
• by post or in person at Clydebank Housing Association offices using a cheque
• by Switch card over the phone to allpay.net
• over the internet at www.allpay.net : please note we are unable to take cash payments at the office

If You Decide To Pay By Direct Debit

Many tenants will find this is the easiest and most convenient method of payment.  If you wish to pay by Direct Debit you should pick up a form from our offices.  Once you have completed the form you should return it to our offices.  We will contact your bank/building society regarding taking deductions from your account.  We will need at least 14 working days notice of you starting this payment method.  We will give you 28 days notice of any change in the amount we plan to collect.

If You Choose to Pay at The Post Office

You can pay your rent at any Post Office or Sub-Post Office in the United Kingdom. You can either pay by cash or cheque.  Just present your swipe card with your chosen payment method to the cashier. You make cheques payable to ‘Post Office Counters Ltd’. You will be issued with a receipt which you should keep as proof of payment.

If You Choose to Pay at a Paypoint Outlet

You can pay your rent at any outlet which has a ‘PayPoint’ notice.  Give your swipe card to the assistant with your cash. Some outlets will also accept cheques.  You will be issued with a receipt which you should keep as proof of payment.

If You Wish to Pay at The Association’s Offices

You cannot use cash. You can either post or bring in a cheque made payable to Clydebank Housing Association writing your name and address on the back.  This method is the only one where payments take more than 24 hours to credit to your rent account, payments can take three working days to reach your account after we have presented your cheque to the bank.  Therefore if you choose this method please make sure that you pay in plenty of time for your rent to be credited to your account on 28th of each month.

If you pay by Switch

You can contact allpay.net and pay your rent this way.  You will need to have both your Switch card and Swipe card handy when you phone (0844 557 8321), or use the internet (www.allpay.net).

If you lose or have you swipe card stolen you should notify your Housing Assistant immediately at the Association’s offices.