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The Scottish Social Housing Charter

The Scottish Government’s introduced a Scottish Social Housing Charter in April 2012 and it was reviewed in 2017 and again in 2022 for another 5 years.  The Charter sets out the standards and outcomes that customers can expect from social landlords, in terms of the quality and value for money of the services they receive, the standard of their homes, and opportunities for communication and participation in the decisions that affect them.  We have included a copy of the charter in the table below.

Scottish Housing Charter

File Description File
Landlord Report 2026 PDF icon
Landlord Report 2025 PDF icon
Performance Report to Customers 2025 PDF icon
Landlord Report 2024 PDF icon
Performance Report to Customers 2024 PDF icon
Landlord Report 2023 PDF icon
Performance Report to Customers 2023 PDF icon
Landlord Report 2022 PDF icon
Scottish Social Housing Charter 2022 PDF icon
Performance Report to Customers 2022 PDF icon
Landlord Report 2021 PDF icon
Performance Report to Customers 2021 PDF icon
Landlord Report 2020 PDF icon
Performance Report to Customers 2020 PDF icon
Performance Report to Customers - Feedback Form PDF icon
Annual Report and Performance Report 2018-19 PDF icon
Landlord Report 2019 PDF icon
Scottish Social Housing Charter 2017 PDF icon
Performance Report to Customers 2018 PDF icon
Landlord Report 2018 PDF icon
Tenants Report on the Charter 2017 PDF icon
CHA Landlord Report 2017 PDF icon
Tenants Report on the Charter 2016 PDF icon
CHA Landlord Report 2016 PDF icon
Tenants Report on the Charter 2015 PDF icon
CHA Landlord Report 2015 PDF icon
Tenants Report on the Charter 2014 PDF icon
CHA Landlord Report 2014 PDF icon


Information can also be found at the following Scottish Housing Regulator link:

https://www.housingregulator.gov.scot/