Problems with Paying your Rent

If you know that you are in arrears but have been struggling to find help, or are just too worried to deal with it, please ensure you read the following.

We are here to support you.

In arrears? If you know that you are in arrears, you should:

TALK TO US. If you are in arrears talk to us about it and make an agreement with us on a plan to repay the debt.

MAKE AN ARRANGEMENT TO PAY. We will also not take court action against customers who have come to an arrangement to pay their arrears with us and have kept to the arrangements that have been put in place.

Problems paying? Act now!

If you are aware that your rent account is in arrears and you have not set up an arrangement with us, it is now more important than ever that you contact us and discuss your situation with us.

We may be looking at taking proceedings against you if you are in arrears, so you need to contact us. We don't want you to lose your home. It's never too late to get in touch.

We can help

There are many ways that we can help you to begin resolving the financial problems that you may be facing, but we are unable to do this without you speaking to us. So please call us on 0141 941 1044 or email us at housingmanagement@clydebank-ha.org.uk now.

General difficulties with rent payments

If you get into general difficulties with your rent, contact your Housing Assistant as soon as possible. We may be able to help you to sort out the problem by:

changing monthly payments to fit in with your salary cycle e.g. weekly
coming to an arrangement which allows you to pay off arrears in instalments
giving advice on whether you may qualify for Housing Benefit

All discussions with you are confidential. If the circumstances of a case having to be discussed at the Housing Management Sub-Committee, the names and addresses of the tenants are not revealed. If a genuine problem exists, we can usually work out a realistic arrangement for repayment of the arrears taking all your circumstances into account. However, if we make an arrangement with you it is important that you stick to it.

IF YOU DO NOT, WE CAN ULTIMATELY TAKE LEGAL ACTION TO REPOSSESS YOUR HOME.

You can contact West Dunbartonshire Citizens Advice Bureau:

Call on Freephone 0800 484 0136 (Monday to Thursday 8:30am - 4:30pm)
Send them a message using the form here https://www.wdcab.co.uk/contact-us/ (we aim to respond within 48 hours, exc. weekends & public holidays)
Use their LiveChat service
Contact us on 0141 941 1044 or housingmanagement@clydebank-ha.org.uk to arrange an appointment with them at our office

We can also advise you of other organisations which may be able to help - please contact us.